qq77com Terms and Conditions

1 General Terms

These terms and conditions ("Terms") apply to the use of the qq77com platform and all its services. When you register on this platform or begin using any service, you are considered to have automatically accepted these Terms.

qq77com is an online gaming and betting platform that offers Bangladeshi users various casino games, sports betting, and live dealer games. This platform operates entirely for entertainment purposes. Users must confirm that online gaming is lawful in their own country.

These Terms must be read together with qq77com's privacy policy, responsible gaming guidelines, and other related policies. All policies together form a complete agreement that applies between the user and qq77com.

2 Eligibility and Age Requirement

To use qq77com, you must meet the following eligibility criteria:

• You must be 21 (twenty-one) years of age or older.
• You must be fully mentally and legally capable of entering into this agreement.
• You must operate the account in your own name and on your own behalf.
• You must not have any account that was previously cancelled or suspended by qq77com.
• You are using this platform voluntarily and are aware of any financial risks involved.

For age verification, qq77com may request a national ID, birth certificate, or other valid document at any time. qq77com reserves the right to limit account activity until verification is complete.

3 Account Registration and Management

3.1 Registration Rules

Each user may open only one account. Opening multiple accounts is strictly prohibited and, if detected, all accounts will be closed immediately and any deposited funds may be forfeited. At the time of registration you must provide accurate and complete information, including:

• Full name (as per national ID)
• Correct date of birth
• Valid mobile number and email address
• Current residential address

3.2 Account Security

You are solely responsible for keeping your account secure. Never share your password with anyone. If you suspect that someone else has accessed your account, notify us immediately via live chat and change your password. The account holder is responsible for all transactions made through the account.

3.3 Updating Information

If any of your account details change (such as your mobile number or address), notify our customer service immediately. qq77com will not be responsible for any complications arising from outdated or incorrect information.

4 Deposit and Withdrawal Rules

4.1 Deposit Terms

The following payment methods are accepted for depositing funds at qq77com: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200. You must use your own registered mobile banking account when making a deposit — deposits through third parties are not accepted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. The following conditions must be met before a withdrawal can be made:

• Account verification (KYC) must be completed.
• Withdrawal must be made through the same method used for the deposit.
• Applicable bonus wagering requirements must be fulfilled.
• There must be no active investigation or dispute on the account.

4.3 Fraud and Misuse

Any attempt at chargebacks, money laundering, or any other financial misuse will result in immediate account closure and may lead to legal action.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% welcome bonus on their first deposit — up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a bonus of ৳1,000, making the total balance ৳2,000. A 20x wagering requirement applies to this bonus, meaning the bonus amount must be wagered 20 times before it can be withdrawn.

5.2 General Bonus Terms

• Each bonus has its own wagering requirements and validity period.
• Accepting a bonus is considered acceptance of the applicable terms and conditions.
• It may not be possible to have multiple bonuses active at the same time.
• If bonus misuse or system exploitation is detected, the bonus and any related winnings will be cancelled.
• qq77com reserves the right to modify, cancel, or withdraw any bonus offer at any time.

5.3 VIP Program

The qq77com VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits apply at each tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. VIP benefits are non-transferable and apply only to the associated account.

6 Fair Play Guidelines

qq77com is committed to ensuring fair play. All games are operated through trusted software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt), and game results are determined by Random Number Generator (RNG) technology, which is completely independent and not predetermined.

• There is no way to manipulate game results.
• All transactions are encrypted and secured with SSL technology.
• If a game is interrupted due to a technical issue, the bet for the incomplete round will be refunded.
• If you have any questions about a game result, please contact our support team.

7 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation as well as legal action:

• Creating or operating multiple accounts.
• Opening or operating an account using another person's identity.
• Conducting money laundering or any other unlawful financial activity.
• Circumventing or exploiting account rules with the intention of obtaining bonuses.
• Attempting to influence game results using software or hacking tools.
• Initiating chargebacks or payment disputes with the intent of gaining an unfair advantage.
• Making transactions using third-party payment methods or another person's account.
• Harassing other users or engaging in fraudulent behaviour.

8 Account Closure and Suspension

8.1 qq77com's Rights

qq77com reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud or deception.
• Failure to verify identity or provision of false information.
• Direction from a regulatory or legal authority.
• Voluntary closure at the user's own request.

8.2 User Rights

You may request closure of your account at any time. Any verifiable balance may be withdrawn before the account is closed; however, any pending bonuses or unfulfilled wagering requirements will be cancelled.

9 Limitation of Liability

qq77com bears no responsibility in the following situations:

• Games being interrupted due to internet disconnection or technical issues.
• Losses caused by problems with the user's device or software.
• Failure or delay by a third-party payment provider.
• Accepted force majeure circumstances (natural disasters, cyberattacks, government orders).
• Leakage of the user's own information or unauthorised use of the account.

10 Privacy and Data Protection

We are committed to protecting your personal information. All data is kept secure through SSL encryption. We use your information only for the following purposes:

• Account management and identity verification.
• Payment processing and fraud prevention.
• Providing customer service and resolving disputes.
• Fulfilling legal obligations.

We do not sell your information to third parties. For more details, please read our Privacy Policy.

11 Dispute Resolution

If you have any dispute or complaint, please first try to resolve it through our customer service team. The dispute resolution process is as follows:

• Step 1: Report the issue through 24/7 live chat. Our team will respond as quickly as possible.
• Step 2: If the issue is not resolved via live chat, send the details in writing to [email protected].
• Step 3: If the issue is not resolved by email, file a formal complaint with the qq77com management authority.

In all disputes, the decision of the qq77com authority will be considered final; however, all relevant evidence will be reviewed fairly.

12 Changes and Updates to Terms

qq77com reserves the right to change or update these Terms at any time. When a significant change is made, we will:

• Display a notification when you log in to your account.
• Send an update to your registered email.
• Change the "Last Updated" date on this page.

Continued use of the platform after any changes will be considered acceptance of the new Terms. If you object to the revised Terms, you may request closure of your account.