qq77com Privacy Policy

1 Definitions and Scope

The meanings of some important terms used in this Privacy Policy are set out below:

Personal Information

"Personal information" means any information that is capable of identifying a specific individual, directly or indirectly. Examples include: name, mobile number, email address, national ID number, financial information, and IP address.

Scope of Application

This Policy applies to all qq77com services — including the website, mobile applications, live chat support, and other digital channels. It applies equally to all users residing in Bangladesh. By registering on our platform or using our services, you consent to comply with the provisions of this Policy.

2 Data Collection

We collect your information in the following ways:

2.1 Information You Provide

When you create an account, make a deposit, or contact customer support, we may collect:

• Full name and date of birth
• Email address and mobile number
• Address (division, district, upazila)
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session information — login time, play duration, click patterns
• Page visits and navigation history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from identity verification service providers or payment processors. Such information is used solely for the purposes of legal compliance and fraud prevention.

3 Purpose of Data Use

We use the information we collect for the purposes described below:

3.1 Account Management

Information is essential for creating, verifying, and managing your qq77com account. This includes ensuring login security, completing identity verification, and monitoring account activity.

3.2 Transaction Processing

Your payment information is used to process deposit and withdrawal requests. This information is essential to ensure fast and secure transactions via bKash, Nagad, Rocket, or Upay.

3.3 Customer Support

Your information is used to resolve issues, handle complaints, and provide 24/7 live chat support. Communication history is retained so that better service can be provided in the future.

3.4 Fraud and Security Management

Your information may be reviewed to detect suspicious activity, prevent account hacking, and comply with anti-money laundering (AML) regulations.

3.5 Service Improvement

By analyzing your usage patterns we improve the experience on our platform — decisions on new games, promotions, and interface design are made based on this analysis.

3.6 Marketing Communications

If you have given your consent, we may send you relevant bonus offers, tournament updates, and promotional information. You may opt out of these communications at any time.

4 Sharing Data with Third Parties

qq77com does not sell your personal information. However, information may be shared in the limited circumstances below:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, technology infrastructure, and gaming software supply. These partners are given limited access only to the information they need and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with court orders, government directives, or applicable law. In such cases, only the minimum information legally required is provided.

4.3 Business Continuity

In the event of a business restructuring or acquisition, your information may be transferred to the new entity. You will be notified in advance in such cases, and the protections of this Privacy Policy will continue to apply.

4.4 Gaming Software Providers

Gaming software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi may be given access to the minimum technical information necessary to operate games on the platform. Personally identifiable information is not shared with these providers.

5 Data Storage and Protection

5.1 Security Measures

qq77com applies industry-standard technical and organisational measures to protect your information:

• All data transfers are secured through SSL/TLS encryption
• Stored data is kept in encrypted databases
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Limited access to information restricted to authorised personnel only
• Firewall and intrusion detection systems

5.2 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for the period required to meet legal and regulatory obligations. Financial transaction records are retained for the long term as required by applicable law. Once the required period has ended, information is securely deleted.

5.3 Response to a Data Breach

If a security breach occurs and it puts your rights at risk, we will notify affected users as quickly as possible and take the necessary remedial action.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small data files stored on your device that help improve your browsing experience. qq77com uses the following types of cookies:

• Essential cookies: Required for the basic functionality of the platform — login sessions, security tokens, etc. These cannot be disabled.
• Functional cookies: Used to remember your preferences — language, display settings.
• Analytics cookies: Collect anonymous statistics to understand how users use the platform.
• Marketing cookies: Used to display relevant advertisements and offers.

6.2 Managing Cookies

You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request from us at any time what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Rectification

If your information is incomplete or incorrect, you may request a correction. This can be done through account settings or via customer support.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information that must be retained to fulfil legal obligations may not be possible to delete.

7.4 Right to Restrict Processing

For specific reasons you may ask us to limit our use of your information — for example while a dispute about the accuracy of the information is ongoing, or if you object to processing.

7.5 Right to Withdraw Consent

Where information is being processed on the basis of consent, you may withdraw that consent at any time. Withdrawal will affect future processing, but not processing that has already taken place.

To exercise these rights, please contact our support team. We will endeavour to respond to your request within 30 (thirty) days.

8 Protection of Payment Information

All financial transactions on qq77com are fully protected by SSL encryption technology.

8.1 Payment Information Processing

Transaction information processed via bKash, Nagad, Rocket, and Upay is handled within the secure environment of the relevant payment service provider. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. We retain only the information necessary for transaction verification and record-keeping.

8.2 Full Card Numbers Are Not Stored

For card payments such as Visa or Mastercard, full card numbers are not stored on our servers. Industry-standard tokenisation methods are used.

8.3 Transaction Records

Records of all financial transactions are stored securely. You can view your transaction history from your account. Withdrawals are generally processed within 5-30 minutes.

9 Protection of Minors

qq77com is for persons aged 21 or over only. We do not knowingly collect information from any person under the age of 21.

Age is verified at the time of registration. If we become aware that a minor has opened an account, that account will be closed immediately and the relevant information will be deleted. If a parent or guardian suspects that their child has opened an account, please notify our support team immediately.

10 Privacy Policy Changes

qq77com reserves the right to amend this Privacy Policy from time to time. Reasons for changes may include:

• Introduction of new services or technologies
• Legal or regulatory changes
• Improvements to security measures
• Changes to Business Structure

For significant changes, we will post a notice on the platform and/or inform you at your registered email. Continued use of the platform after changes have been made will be considered as your agreement to the updated policy. The "Last Updated" date at the top of this page always reflects the most recent revision.

11 Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• 24/7 Live Chat — via the qq77com platform
• Email: [email protected]

We provide services according to Bangladesh Standard Time (BST, UTC+6). We aim to respond to your requests promptly.

To learn more about responsible gaming, visit our Responsible Gaming page. For the full terms and conditions of our services, please read the Terms & Conditions page.